Developing a Scalable Knowledge Ecosystem to Streamline Project Delivery
Ahead of the inaugural Public Sector IT Project Management Summit 2017 we chat to Bryan Williams, Chief Knowledge Officer (CKO) at Service NSW. Service NSW is a state government initiative that delivers over 800 transactions, from driver licenses to birth certificates and seniors cards.
In this Q&A Bryan shares with us details of Service NSW’ scalable knowledge system that is simultaneously streamlining operations, improving project delivery efficiency and increasing the front end user experience.
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